Thank you for your interest in Dabble Doll. We take tremendous pride in our products and customer service. Customer satisfaction is our top priority, please contact us via email with any concerns and we will work with you on a satisfactory resolution. Due to the nature of our items and for sanitary reasons most of our items are non-returnable/refundable. If a product arrives damaged or incorrect, please let us know within 3 days via email (with an attached picture), so we can correct the error. If an order is incorrect by fault of the buyer we will be happy to recreate the item/order after it has been purchased again.